My Profile
Since I started my carrer, everything I did was  about to serve customers. 
At this time but also today my job is led by customer satisfaction as the ultimate goal.

Based on the apprenticeship and the follwing five years in the job, I am focused on financial services.
Knowing the business processes of the bank, after five years I changed into the IT to learn more about the IT processes that support a financial service provider.
This following years where full of new challenges and projects I did very well.
At last I changed to a consulting company where I gain experiances in different projects. More about this you can read in my resume Home Profil Resume I am  ... Abilities and Skills flexible
open and above board
able to work under pressure German and English language
ITIL service support and delivery processes
MS Office and openoffice
ARIS process modelling
MS Visio
project management
professional behavior and competent appearance ARIS process modellier
Networkoperater IBM Host
ITIL Service Manager (certified) I am good in ... I got skills in ... integrating myself into teams
realising visions
initiatiating changes and realising them
identifying problems and finding solutions
presenting products or services
competent appearance
thinking customer and service oriented
taking responsibilities
identifying optimizations I am trained as ... ATS1 ARIS
Networkoperator (IBM Host)
Social English Course
Wallstreet Englisch Step 7
ITIL Foundation
ITIL Service Manager My certificates: squash
kiten or windsurf
jog in natural environment
read books and travel magazines 
cook or grill for friends
lay in the sun, being lazy on holidays I like to... sorry, in progress